You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.
RESPONSIBILITIES
Customer:
* Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
* Confidentially and empathetically communicate with customers through channels including telephone, post and email
* Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
* Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
* Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
Policies & Procedures:
1. Apply the Collec...