Working as an Event Manager, you will be responsible for planning and executing all corporate events, ensuring exceptional experience for our clients. The position requires excellent organizational skills, a knack for multitasking, and a passion for delivering outstanding client experience.
You will be part of EMEA wide team of 24 and growing! The team works very collaboratively even though we are widespread and are looking forward to having you join our team.
Type of contract: Full-time, permanent.
Hours: 40 per week (Monday-Friday, 8 AM - 7 PM with flexibility as per business needs).
What will you get?
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, in house diets (breakfast, lunch and free coffee) are included!
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
The Events Manager is primarily responsible for booking, coordinating, and managing the use of the Meeting Rooms. This position also requires the administration of sales, audit performance and profitability objectives.
* You will be the first point of contact for our Hosts, Bookers and Guests providing a warm and informative welcome and introducing them to the area and its facilities.
* You will be extremely customer focused and be able to deal with enquiries and queries in a pro‑active and efficient manner always ensuring guest satisfaction.
* Assist with the coordination and production of all key events.
* Coordinate the planning and delivery of all aspects for all events, taking complete ownership for each event from the initial enquiry, availability, and diary management through to the delivery and follow up of all bookings.
* Work in partnership with all other service providers to develop and deliver events successfully.
* Day to day event management for all event activity.
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Outstanding customer service skills.
* Superior verbal and written communication skills.
* Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
* Experience working in technical/audiovisual environment.
* Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
* Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
* Work experience with reservation software platforms.
* Managerial experience - Managing events team coordinator.
* Catering or other food service-related experience.
* Communications, Event Planning or Hospitality background.
About Us
Rapport Guest Services is a multi‑award-winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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