Dual‑Branded Property - Hyatt Centric Hotel & Locke Aparthotel
Full time
Edyn is Europe’s leading lifestyle hospitality group, creating places where people can live, work, and belong. Our brands combine thoughtful design, local connection, and warm, human service to re‑define the guest experience.
Our dual‑branded property in Cambridge brings together two distinct hospitality concepts under one roof, offering guests flexibility, personality, and an authentic sense of place.
The Role
We’re looking for an inspiring Front Office Manager to lead the guest services experience across our dual‑branded operation in Cambridge.
This role is central to how guests experience Edyn — from first contact to fond farewell. You’ll lead a passionate front office team, balance brand standards with genuine hospitality, and ensure seamless service across both brands.
As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction.
What You’ll Do
* Lead Front Office operations across both brands, ensuring smooth, consistent, and welcoming guest experiences
* Shape a warm, inclusive service culture that reflects Edyn’s values
* Recruit, train, coach, and develop a high‑performing front office team
* Ensure brand standards and operational procedures are embedded and consistently delivered
* Partner closely with Housekeeping, Maintenance, Revenue, and Operations teams
* Proactively manage guest feedback, reviews, and service recovery
* Handle escalated guest concerns professionally and effectively
* Oversee room allocation, arrivals, departures, billing accuracy, and night audit procedures
* Manage scheduling, payroll costs, and departmental performance
* Act as a visible leader during peak periods and key guest touchpoints
What We’re Looking For
* Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment
* A natural leader who motivates teams through trust, clarity, and empathy
* Passion for guest experience and authentic hospitality
* Strong operational knowledge, including PMS systems - Opera Cloud and Mews
* Confident decision‑maker with excellent communication skills
* Flexibility to work a rotating schedule including weekends and holidays
Why Join Edyn
* Be part of a fast‑growing, forward‑thinking hospitality group
* Work in a design‑led, people‑first culture
* Opportunities for career progression across Edyn’s European portfolio
* Learning and development support
* Competitive salary and benefits package
* Employee benefits and hotel discounts for Locke and Hyatt brands
#J-18808-Ljbffr