Operations Assistant
Location: Knottingley
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday
Salary: up to £29,764 per annum plus bonus
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Why Join Us?
At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe.
We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart:
Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
£1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000!
Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most.
Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.
Seasonal Rewards & Recognition: Celebrate the festive season with high street Christmas vouchers because we appreciate all you do.
What You'll Be Doing:
Organise customer’s sourcing requirements from request through to on hire and off hire
Adhere to company policy and procedures relating to the rental of trailers
Vehicle check-in and check-out, managing parking locations on our computer system.
Ensure the customer’s servicing requirements are met for both short term & long-term trailer fleets, including system documentation updates. Drive compliance.
Liaise with vendors and TIP branches to organise servicing of trailer fleet and validate service sheets
Administer customer service planners.
Raise work orders and purchase orders to external vendors
Yard check and validation
Process rebills raised by TIP and obtain order numbers for damage or repairs
Deal with customer and vendor invoice queries
Handle new account enquiries for rental and 3rd party customers
Ensure sitting fleet is tagged and comments are entered correctly
Liaise with the DVSA to arrange MOT bookings and administer through to rebill
Warranty processing
Daily validation of technician’s time.
Provide world class customer service in line with TIP company values
Customer “Buddy” calls
Customer visits when required.
Daily walk around of offices, yard and workshop and advise of any perceived EHS issues
Attend and contribute to EHS monthly meetings
Carry out such duties as may be required from time to time at the request of line management and which are deemed to be within your capabilities.
*Whilst the above outlines the main duties of the post the list is not exhaustive, and duties may need to change in the light of future developments or from time to time as directed by your supervisor or manager*
Who We’re Looking For:
We are seeking passionate and skilled candidates who thrive in a fast-paced, hands-on environment. Here's what we're looking for:
Good customer care and communication skills
Able to develop business relationships
Good telephone manner
Computer literate with sound administrative skills
Ability to work as part of a team.
Take the next step in your career and become part of our exceptional team, where your hard work is rewarded, and your well-being is prioritized. Experience firsthand why TIP is a market leader and why we’re Great Place to Work Certified ! Apply today!