Job Opportunity: Work Coach in Dungannon
We have a fantastic opportunity for you to join our client, based in Dungannon, as a full-time Work Coach. This is a long-term temporary position.
Our client is Northern Ireland’s leading public sector employer.
Pay Rate and Start Date
* Pay Rate: £14.50 per hour
* Start Date: As soon as possible
Benefits of Working with NICS
* On-the-job training provided
* Long-term opportunity – 51 weeks with the possibility of extension
* No experience required
* Gain valuable skills and advance your career
* Diverse and inclusive employer with active social mobility policies
Working Hours
* Monday to Friday
* 37 hours shift pattern – rota between 8am-8pm
Key Responsibilities
Setting Direction: Manage caseloads effectively, understand the claimant journey, assess vulnerabilities, promote Universal Credit Full Service, and adapt to changing practices.
Engaging People: Liaise with specialists, promote online job sites, build relationships with claimants, stay informed on local labour market, participate in continuous learning, and build relationships with external partners.
Delivering Results: Verify identities, assess claimant needs, provide tailored advice, explain next steps, ensure compliance, support participation in programmes, make referrals, and support claimants online and face-to-face.
Candidate Requirements
* Effective call handling and interpersonal skills
* Good verbal and written communication skills
* Ability to build rapport
* Accuracy within deadlines and target achievement
* Basic IT skills and computer literacy
* Organized with good time management
We are committed to promoting equal opportunities. Applications from all backgrounds are encouraged.
**No experience needed – just 5 GCSEs at grade C or above (including English & Maths) and 2 A levels**
**An AccessNI check will be required**
If interested, please apply via the provided link or contact Kerri Kyle at TRC.
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