* Pre-Need Coach
* North London - North London (Home-Based with Travel)
* Competitive Package
The Opportunity
Are you passionate about coaching, driven by customer satisfaction, and looking to make a real impact in people’s lives? We are seeking a dynamic and motivated Pre-Need Coach to join our team and help deliver high-quality coaching and training to support the growth of our funeral plan services.
About The Role
As a Pre-Need Coach, you will play a key role in enhancing our funeral planning services by delivering engaging, impactful training across the organisation. Your focus will be to drive product knowledge, elevate customer service standards, and support continuous personal development across our network.
Working closely with branches and leadership, you will ensure that our teams are not only equipped with up-to-date product knowledge but also inspired to become ambassadors of the Choice and FPL brands.
Key Responsibilities
* Deliver in-person and online coaching on funeral plan products and services.
* Support branches in achieving sales targets and outstanding customer service scores.
* Develop and maintain coaching materials and training strategies.
* Liaise with Managers to assess training needs and create tailored development plans.
* Promote and represent the Choice and FPL brands at conferences, events, and within local communities.
* Maintain accurate coaching records and measure training outcomes against key performance indicators.
* Ensure compliance with FCA regulations and support teams in maintaining high professional standards.
What We’re Looking For
Essential Skills & Experience:
* Strong background in coaching, training, or development roles.
* Excellent communication and presentation skills.
* Proactive and results-oriented with strong problem-solving abilities.
* Experience in a fast-paced, customer-focused environment.
* Based within the West Midlands Area, you must have the ability to work independently and travel regularly (Full UK driving license required).
* High literacy and numeracy skills with good attention to detail.
* A passion for helping others grow and succeed.
Desirable
* Previous experience in the funeral industry or a similar customer-facing environment.
* Knowledge of FCA principles and compliance within a regulated environment.
Personal Attributes
* Approachable, diplomatic, and professional.
* Passionate about the Choice brand and committed to upholding company values.
* Highly organised with strong community engagement.
* Self-motivated and able to work on your own initiative.
What We Offer
* Comprehensive training for all our roles and opportunities to achieve industry recognised qualifications.
* Opportunities to work within the local community
* Reward and recognition scheme
* Regular feedback surveys and opportunities to join project groups
* Employee assistance service
In Addition To Your Salary, You Will Also Receive
* 23 days annual leave, increasing to 26 days with service, plus bank holidays
* An opportunity to join our Annual Reward Scheme
* Life Assurance
* Pension
* Family and friends discounts
* Christmas vouchers
* Cycle to Work Scheme
* Eye care
* Refer a friend scheme
About Us
At Funeral Partners, we offer a sensitive, professional service to the families in our care, and we are leading the way in setting new standards of excellence within the profession.
For further information about Funeral Partners, please visit our website
http://corporate.funeralpartners.co.uk/
Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you require any reasonable adjustments to support you through the recruitment and selection process, please do not hesitate to contact our HR team on 0118 9406900 or via email hr@funeralpartners.co.uk for any assistance.
FP2
Funeral Partners is the third largest funeral services provider in the UK, with over 240 funeral homes, almost 1000 employees overseeing over 20,000 funerals annually.
Kingsway House, 123 – 125 Goldsworth Road, Woking, Surrey GU21 6LR
Tel: 0118 940 6900
Fax: 0118 970 4636
info@funeralpartners.co.uk #J-18808-Ljbffr