Contract Type: Permanent
Location: Darlington
Salary: £13.40 per hour
Hours: Part‑time, 20 hours per week – 4 hours per day, Monday – Friday
We are seeking a self‑motivated, organized and experienced Sales Advisor to join our team at our plumbing specialist office in Darlington.
Duties and Responsibilities
* Act as the first point of contact, dealing with routine and specialist product enquiries in a pleasant and helpful manner.
* Up‑sell products to existing customers, including key products and special offers.
* Drive sales by producing quotes and identifying opportunities to help customers with their projects and advise on related product lines.
* Ensure effective creation and follow‑up of sales quotations.
* Liaise with suppliers to fulfil customer orders.
* Help promote the company through a positive attitude and engaging with customers.
* Escalate product or customer issues to the Customer Service team.
* Maintain and follow up ongoing queries.
* Be reactive and well‑organised with demonstrable ability to prioritise and effectively complete multiple tasks.
* Enter notes into a database, including dates for follow up calls.
* Develop and retain product knowledge by attending supplier training events.
Qualifications and Experience
The successful candidate will have:
* Previous experience in a similar sales role dealing with inbound sales calls.
* Excellent selling skills and a good telephone manner.
* Experience within a plumbing sales role or knowledge of plumbers’ merchant.
* Computer literacy and a high standard of written and spoken English.
* Team‑working skills, a ‘can‑do’ attitude and the ability to absorb new information quickly.
* Organised, prioritising and multitasking abilities.
* Excellent communication skills, attention to detail, accuracy under pressure and a consistent right‑first‑time work ethic.
* Flexible approach and the ability to meet deadlines.
Benefits
* Employee Assistance Programme
* Cycle to work scheme
* Medicash
* Company bonus scheme
* On‑site parking
* Company events
* Competitive holiday allowance
CMO SUPERSTORES Ltd is an equal opportunities employer.
CMO SUPERSTORES Ltd is unable to offer sponsorship of any kind.
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