About The Role
As our business continues to grow, the number of fantastic kitchens we deliver to our customers’ homes is constantly increasing. Due to this growth, we are now looking to recruit two Driver Support Advisors to support the expansion of our Delivery Support and Transport teams.
The Driver Support Advisor role will have a strong element of customer service as you will be liaising with different teams and customers throughout the day, but also carrying out key administration tasks as well. The position would suit an experienced customer service or administrator professional who is looking to join the UK's No.1 Retail business to work for! Critical Purpose of the Role:
1. Liaise with Delivery Crews and customers to ensure all potential delivery issues are resolved
2. Pro-actively resolve internal and external queries through various channels of communication
3. To achieve departments targets and expectations set out by department managers
Main responsibilities:
4. Receive inbound calls from Delivery Crews and resolve any issues/ queries
5. Actively monitor live transport data and highlight/ resolve any potential issues
6. Assist internal departments with any queries
7. Contact Delivery Crews/ customers to resolve any potential delivery issues
8. Maintain spreadsheet data to keep records up to date
9. Create and manage daily reports to be sent to management, highlighting any concerns
10. Provide all Wren customers/ internal departments with exceptional customer service
11. Assist with processing failed deliveries
What Wren Offer:
12. Access to Benenden health and discount platform after 1 years of continuous service
13. Personalised progression plan with clear career opportunities
14. Individual training budget for personal development
15. EE discount
16. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
17. Eye Care Vouchers
18. Refer a Friend Scheme
19. Free onsite gym
About You
Desired Skills and Knowledge:
20. GCSE grade C or above in Maths and English
21. Strong communication skills, both written and verbal
22. Excellent IT skills in MS Office programs
23. Ability to create formulas in MS Excel
24. Customer Service experience
25. Transport experience
26. Ability to work independently and within a team environment
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!