Job Description
Clinical Services Manager\n\nLocation: Croydon or Manchester (hybrid working)\n\nSalary: £36-44k depending on experience\n\nFull-time, 10 month fixed term contract for Maternity cover\n\nThe Clinical Services Manager is part of the Insured Health Management team, having direct line management responsibility for a small team as well as managing key client accounts and customer relationships. This role is a fixed term contract to cover Maternity Leave. \n\nAbout the RoleKey Responsibilities:\n\nOperational Line Management: Oversee the operational management of 6-8 direct reports.\nAccount Management: Manage accounts for Aviva Health and associated insured clients alongside other management staff, supporting all activity to meet or surpass expectations.\nRelationship Building: Build and maintain strong relationships with key stakeholders to ensure alignment and support for clinical services.\nService Delivery: Ensure high standards of patient care and compliance with healthcare regulations, driving achievement of contractual service standards.\nStaff Development: Lead, mentor, and manage clinical staff, including conducting performance reviews.\nBudget Management: Contribute to delivering against departmental budget targets, including revenue, growth, profit, and spend.\nManagement Information (MI): Complete routine customer MI reports to track performance and inform decision-making, producing other key service content that helps showcase HCML’s high standards of care & performance.\nClient Activity: Analyse client service usage to identify trends and areas for improvement, present information, insights and solution opportunities to stakeholders in a clear and actionable manner.\nIn-Business: Review operational & digital processes, collaborating with internal stakeholders to optimise service delivery (including with quality & governance), deliver contract performance and support budget achievement.\nBenefits\n25 days annual leave\nYour birthday off\n6% company pension contribution\nBike to Work Scheme\nMedicash Health plan\nEnhanced Maternity/Paternity/Adoption and Shared Parental leave\n2 voluntary days per year\nLong Service Awards\nEmployee Wellbeing Seminars\nCPD opportunities\nProfessional memberships paid for (role dependent)\n\nRequirements\n\nEssential Skills and Experience:\n\nEducation: Degree level or equivalent professional qualifications (desirable).\nClinical Degree: A clinical degree and experience in a healthcare (specifically, musculoskeletal rehabilitation) environment is advantageous (desirable).\nCustomer/Account Management: Evidence of customer or account management experience (insurance/healthcare industry is desirable).\nManagement: Demonstrable (2+ years) evidence of people management skill, including with staff (& self) development and engagement.\nInitiative: Demonstrated ability to work independently and meticulously, proactively solving problems and delivering results.\nData: Ability to work effectively with varying datasets and software platforms, applying analytical and presentation skills.\nCommercial: Experience with finance/commercial modelling and customer negotiations (desirable).\nIT Proficiency: Proficiency with all core Microsoft Office packages (Word, Excel, PowerPoint)