Job Title: Content Designer
Location: Remote (occasional client site visits)
Salary: Up to £55,000 per annum
Clearance Required: Must be eligible for SC Clearance (No more than 28 consecutive days outside of the UK in the past 5 years)
Join a prominent IT consultancy seeking talented Content Designers with a solid background in Government Digital Services (GDS) to support exciting digital transformation initiatives on a permanent basis.
The Role
As a Content Designer, you’ll play a pivotal role in shaping clear, user-focused content for a variety of digital services. You will collaborate with multidisciplinary teams and stakeholders to create and refine content that supports end users while meeting accessibility and regulatory requirements.
Key Responsibilities:
* Build and maintain strong client relationships, providing guidance on content strategy across projects
* Develop and iterate user-centred content that is accurate, accessible, and aligned with user needs
* Leverage user research, analytics, and feedback to understand user behaviours and journey pain points
* Translate complex processes and language into clear, concise, and easily digestible content
* Promote and embed user-focused, agile, and iterative ways of working across the team
* Challenge assumptions and advocate for innovation in service design and delivery
About You
You bring a solid foundation in content design, along with experience working in agile, cross-functional teams to deliver impactful digital services.
Essential Skills and Experience:
* Strong knowledge of user-centred design and GDS principles
* Proven experience working in Agile environments, contributing to multidisciplinary teams
* Skilled in designing content that’s accessible and inclusive, aligned with WCAG and other regulatory standards
* Experience writing in plain English for diverse audiences, including users with assisted digital needs
* Comfortable managing stakeholders and communicating complex ideas clearly
* Eligible for SC Clearance (UK resident for 5+ years with no more than 28 consecutive days out the country)
Desirable:
* Previous work in regulated sectors such as public health or government
* Certifications in accessibility (e.g. CPACC, WAS, CPWA) or a strong interest in obtaining them
* Hands-on experience with assistive technologies (e.g. JAWS, Dragon, ZoomText)
* Qualifications in Service Design, Design Thinking, or similar disciplines
* Experience in delivering training or workshops related to service or content design
* Leadership experience in managing and mentoring content or design teams
* Proficiency with collaboration tools such as Miro, Mural, PowerPoint, and Microsoft Teams
This is an excellent opportunity to work in a collaborative, purpose-driven environment while contributing to impactful public sector transformation projects.
Apply now to take the next step in your content design career!