Customer Service Opportunities – Support the NHS
Location: Rossendale (on-site)
Pay: £12.27 – £12.67 per hour | Double time on Bank Holidays
Contract: Temporary to Permanent
Are you passionate about helping others and making a real difference in your community?
We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.
These are on-site roles, offering structured shift patterns to suit different schedules. In return, you’ll be part of a fantastic organisation that truly values its people and works around family commitments where possible.
The Roles
Emergency Call Handler
Answering calls from members of the public
Recording information accurately and efficiently
Responding with the correct support and escalation
Shifts available:
5:00pm – 12:00am or 5:00pm – 11:00pm (4 on / 4 off rolling rota)
12:30pm – 8:30pm (4 on / 4 off rolling rota)
Equipment Line Support / Customer Service Advisor
Speaking with prescribers and community care teams
Identifying equipment issues and coordinating a fast response
Arranging technicians to attend and resolve problems quickly
Shifts available:
8:00am – 5:00pm
9:00am – 6:00pm
10:00am – 7:00pm (fixed hours)
What’s in it for you?
£12.27 – £12.67 per hour
Double time on Bank Holidays
Varied and interesting work – no two days are the same
Temporary to permanent opportunities
Be part of a team that makes a difference every single day
Requirements
Previous customer service experience (face-to-face or telephone-based)
Strong communication and problem-solving skills
Flexibility to work the shift patterns above
Willingness to undergo a DBS check (certificate required)
If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.
To apply, please send your CV to or call (phone number removed) for a confidential chat