Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. Location: Permanently site based, at our Belfast VR Hub (BT1 3NR). Hours: Scheduled between 10pm and 7am Monday Sunday Contract: 40 hours paid production Salary: £14.65 per hour additional perks and company benefits to help support your unique lifestyle. Language qualifier: Must be fluent in English (C1 CEFR level) Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by: You will be supporting VR customers providing a white glove experience via social media, online chat platforms and other communication channels such as voice E-Mails and WhatsApp. Owning and resolving issues for customers using the tools and resources provided. Deliver assistance in an engaging manner - supporting customers at all experience levels Provide professional responses to user comments and questions and resolution of problems and issues Help identify opportunities to reduce customer effort and drive User satisfaction. Identify and understand customer pain-points, at the earliest opportunity. Monitor forum channels; reviewing, identifying issues or concerns and escalating/actioning situations as appropriate. Actively contribute to a knowledge base of resolution. Providing engagement activity support and overall community management services. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the client and their products brand personality, answering all questions posed fully and accurately. Create and promote engaging responses that encourage participation Develop user-generated content to ensure that the online community is achieving its goals. What's in it for you Discount on car and home insurance with AXA! 28 days paid holidays. Refer a friend incentive. Employee Assist Program- a range of support and resources, accessed free. Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. PUREGYM Discount & 0% joining fee. Free healthcare cover for you and your dependents with pension (after one year) UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Skills: Social Media Customer Service Technical Support