Contracts Administrator Hours: Monday to Friday, 8:00am - 5:00pm Contract Type: Permanent What You'll Be Doing Supporting the Contracts Manager with day-to-day contract operations and providing clear, consistent updates Acting as a central hub for incoming jobs-handling 100 callouts daily and ensuring all SLAs are met Coordinating engineers and subcontractors to maintain high standards and smooth delivery Managing and monitoring reactive and planned preventative maintenance (PPM) works Overseeing Work in Progress (WIP) and ensuring all tasks are tracked, updated, and completed efficiently Auditing reports to ensure compliance and enable timely, accurate invoicing Tracking costs and supporting the preparation of quotes when required Producing detailed reports using Microsoft Word and Excel Providing administrative support across Hard FM contracts, including residential and mechanical What We're Looking For Experience in a busy Service & Maintenance environment Experience working with CAFM systems Ability to thrive under pressure and meet strict deadlines and service levels Strong organisational skills with a logical, detail-focused approach Excellent multitasking and prioritisation abilities Confident communicator with the ability to liaise effectively with engineers and stakeholders Flexible approach, with willingness to work additional hours when needed Strong IT skills, particularly in Microsoft Word and Excel Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.