Salary: £29,335 (pro-rata)
Hours: Part-time, negotiable 21-25 hours per week
Location: Local office in Rutherglen
Working for Clare Haughey MSP
Clare Haughey MSP is seeking a part-time Caseworker to become part of her Rutherglen-based Constituency team. You’ll work in a dynamic and fast-paced environment to provide an outstanding service for constituents. The role will involve being a primary point of contact for constituents to assist with a wide range of issues. Your duties will include administration, research and casework. It is essential the successful candidate works well in a team, and has excellent communication and people skills.
Responsibilities
* Carrying out general office administration and acting as front of office for enquiries (answering the telephone and speaking with local residents who visit the constituency office).
* Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
* Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timeously and professionally.
* Drafting written correspondence such as letters, requests for information, and parliamentary questions and motions.
* Keeping casework up to date and responding to public enquiries.
o Keeping cases up to date by tracking, logging and recognising when to elevate issues within team.
o Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
o Advocating on constituents’ behalf with relevant bodies to resolve matters.
o Reviewing constituent records and documentation in line with casework GDPR requirements.
o Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.
* Maintaining office records and compliance with data protection.
o Maintaining filing system and managing records.
o Ensuring compliance with data protection legislation and GDPR requirements.
o Ensuring administrative and secretarial support is provided.
* Any other reasonable duties
Skills and Experience Essential
* Have excellent written, verbal and IT skills with accurate attention to detail.
* Ability to analyse, evaluate and interpret information accurately.
* Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
* Be well‑organised with the ability to prioritise competing workloads.
* Be patient and sensitive while remaining objective and open‑
* Be comfortable being in a front‑facing role explaining regulations such as GDPR to the public.
* Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
* Have a natural interest in helping people with a curiosity to probe for further information where required.
* Knowledge and understanding of current affairs, including the Scottish political scene.
* Experience of working in a Parliamentary Constituency office.
* Experience of working and dealing with the public, with organisations and with volunteers.
* Knowledge of the Rutherglen & Cambuslang constituency.
* Knowledge and experience of Microsoft Office and Casework systems.
To apply
Please email a CV (no more than 2 pages) and covering letter (no more than 1 page) to Sean.Rodgers2@parliament.scot, setting out why you would like the post, and why you believe that you are a suitable candidate for the role.
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