Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are seeking an experienced administrative staff to join our busy and dynamic CAMHS team in Barking and Dagenham. This post has been created following a recent consultation as the service moves to a new i-THRIVE informed model of delivery. We have a growing, supportive team and we are looking for someone who can provide a responsive and efficient administrative service to meet the needs of the team. The post holder will be expected to support their team, department, and organisation to achieve the Trust's Values in their day-to-day post holder will use their reason, intellect and judgement to work on their own initiative to deal with matters on behalf of their manager to provide high quality business support.
Main duties of the job
1. Open and sort incoming emails and other post in a timely manner, and where appropriate, personally prepare and send responses to correspondence.
2. Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system.
3. Utilise advanced level IT skills to create reports, spreadsheets and presentations.
4. Act as a central point of contact for external and internal callers, making judgements regarding appropriate dissemination of key information.
5. Oversee the facilitation and administration of meetings/panels, including: taking formal minutes that are intended for external review safeguarding, the production of agendas and coordination of papers, ensuring that key documents are available within defined timescales.
6. Propose and implement changes to working practices to reflect the needs of the Service.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Detailed job description and main responsibilities
7. Proactively maintain administrative systems as required to support the smooth running of the CAMHS Service.
8. Deal sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the line manager.
9. Participate in project work.
10. To be responsible for managing timely turnaround on all referrals in the CAMHS Service and information and referrals are open on RiO.
11. Ability to take dictation/transcribe from audio dictation, including medical reports.
12. Prepare patient lists ready for multidisciplinary meetings and perform outcome post-meeting action plans promptly in support of safe, effective care to the patient.
13. Note taking during MDT meeting, actioning on MDT outcomes on Rio and adding patients to waiting list.
14. Sending out clinical assessment reports to internal and external clinicians
15. Sending out, chasing, and uploading service specific forms that need to be completed by internal and/or external stakeholder
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
Person specification
Qualifications
Essential criteria
16. NVQ level 2 or equivalent standard of literacy and numeracy
17. NVQ level 3 in relevant subject or equivalent level of proven experience
18. RSA Text and Word Processing Level 2
19. Shorthand/Note taking
Experience
Essential criteria
20. Working in a busy office environment
21. Significant PA experience at a senior level
22. Handling sensitive and confidential information
Knowledge
Essential criteria
23. An awareness of NHS Priorities and Issues
24. Good working knowledge of Outlook, Word, Excel, Power point, Access Electronic diary, e-mail and office management systems
25. Maintain confidentiality/data protection
Desirable criteria
26. Able to use own initiative and make decisions on behalf of others
Skills
Essential criteria
27. Formal minute taking skills/shorthand
28. Advanced level IT skills
29. Audio typing skills
30. High level of planning and organisational skills
31. Establish and maintain good working relationships
32. Excellent interpersonal skills
33. Team Player
34. Able to multi-task
35. Able to work without supervision and use own initiative
36. Organise and prioritise own workload
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
37. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
38. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
39. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
40. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.