Description
EMBERWOOD HOST
SALARY: £12.70 per hour + Tronc (Approx 3-4k per annum based on 40 hours a week)
FULL TIME OR PART TIME – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests needs, and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.
What Do We Offer?
As well as a competitive salary and a monthly service charge contribution, Emberwood offers the following:
* Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
* Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
* Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
* Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
* Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
* Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
* Subsidised Learning Courses - We encourage your learning, and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme
Who Are We Looking For?
A host in Emberwood will be passionate about all people, as well as warm hospitality with an attention to detail, they should have knowledge of service, food and drinks and an understanding of what make a fantastic restaurant experience.
They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant bar and lounge with brilliant communication and organisation skills.
They should have experience in a hospitality and be familiar with a restaurant environment, knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls.
The host role encompasses elements from reception, reservations, function planning and revenue/sales.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and experiences.
Service Standards of the Highest Quality in relation to our offering.
Proving the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers
Receive and input reservation via telephone and email and field all incoming and outgoing communication in Emberwood
Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements
Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
Work alongside our marketing team where promotions, functions or seasonal events require
Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and voucher redemption portals.
Assist the head hosts in function and party booking
Elevate the guest experience through with a curious and creative approach to make a experience memorable
Building profiles on guest based on their preferences to elevate future experiences building genuine rapport
Restaurant Host
Part Time
Full Time
1 Year Experience
£12.70 / Hour
Skills
Fluent in English
5-11 Queen Square, Bath, BA1 2HH, United Kingdom