IT User Administrator General Information Press space or enter keys to toggle section visibility City Bristol State/Province Bristol Country United Kingdom Department TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Date Monday, January 26, 2026 Working time Full-time Ref 20037204 Job Level Individual Contributor Job Type Early Career Job Field TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Location: Central Bristol Department: IT Reports To: Service Desk Lead Job Summary: The IT User Administrator will play a key role in supporting the IT Service Desk team by handling essential IT setup and administrative tasks related to colleagues joining or leaving the firm. This entry-level position is well-suited for individuals eager to begin a career in IT, providing an opportunity to gain foundational experience with IT systems within a legal firm. Key Responsibilities: Assist with setting up laptops and mobile phones for new starters. Ensure accounts are set up and removed in a timely manner while following security procedures. Coordinate with the IT Support team to arrange the delivery or collection of IT equipment. Track and manage IT assets, ensuring accurate records are maintained for audit and compliance purposes. Maintain accurate records of user accounts and administrative tasks. Work closely with HR to anticipate upcoming demands and to ensure the smooth onboarding and offboarding of colleagues. Gather and catalogue redundant IT equipment and coordinate its collection by the IT recycling partner, ensuring that all paperwork is accurately completed. Carry out regular checks of IT office equipment so that it is functioning correctly and have it repaired or replaced when necessary. Provide excellent customer service and respond to basic queries. Contribute to improving administrative processes. Collate data for management information reports related to this role's activities. Required Skills and Experience: Strong attention to detail and ability to follow procedures. Good written and verbal communication skills. Strong organizational and time management skills. Ability to work well in a team and collaborate with different departments. Basic IT knowledge and a keen interest in developing a career in IT. Experience working in a customer service or administrative role is beneficial but not essential. Familiarity with Microsoft Office applications. A willingness to learn and develop IT skills. Preferred Experience: Some exposure to IT systems such as Intune, Active Directory and Office 365 is a plus. Working within an office environment. Qualifications: Good GCSEs (or equivalent), including Maths and English at grade C/4 or above. Post-16 education or training in IT or a related discipline (e.g., A-Levels, BTEC, apprenticeship, or equivalent). Work Environment: This role is based in our Bristol office and requires being on-site five days a week, Monday to Friday. Standard working hours with occasional need for flexibility during busy periods. \LI-AI1 \LI-ONSITE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.