Job Description
Glasgow City Council (GCC) is the largest local authority in Scotland, with over 30,000 employees across the ‘Glasgow family’ who provide residents with a diverse range of services in their roles. Working in either our Financial Services or Chief Executive’s Department you will provide support to our either our Assessors and Electoral Registration Office or our Economic Development team. The roles we are offering present a fantastic opportunity for you to gain a wide range of administration, customer service and business experience. Providing excellent customer service is a priority for us and we want to make sure that all our customers are dealt with in a friendly, polite and professional way. You will also provide administrative support to the team, helping out with a variety of tasks in a busy admin environment. Job Description and Key Responsibilities THIS VACANCY IS AVAILABLE TO THE FOLLOWING: 16-19 YEAR OLDS 20-29 YEAR OLDS WITH A DISABILITY 20-29 YEAR OLDS WHO ARE CARE EXPERIENCED We are recruiting for Business Administration Modern Apprentices to work in either our Financial Services or Chief Executive’s department to help provide a high quality and responsive support services. We expect all our employees to provide the highest standards of customer service, as well as building up a knowledge of the services we provide and the processes required to deliver them. The successful candidate will carry out a range of clerical and administration duties. There will be times where you’ll need to use various IT systems and application to process requests and log information, therefore good PC skills and knowledge of Microsoft Office packages are important. As a Modern Apprentice, as well as working in your day-to-day role, you will be studying towards a Scottish Vocational Qualification (SVQ). During your apprenticeship you will work towards your qualification, whilst being able to apply your learning to the real-life business environment. In turn, you will receive first class training, excellent conditions and experience of working in one of Glasgow’s leading employers. Carry out day to day general clerical and administration duties including filing, photocopying, responding to emails, answering calls, input to databases ensuring all data is accurately recorded, whilst always providing the highest standards of customer service to everyone using our services. Key skills, experience and knowledge • Demonstrate excellent communication skills • Customer focussed • Have good IT and organisational skills • The ability to produce work to a high standard, with attention to detail and accuracy. • Have a positive approach to learn new skills • The ability to follow instructions from your manager and other colleagues. • The ability to work effectively as part of a team. • A good general education. You should have basic PC skills and a knowledge of Microsoft Office software. Education and qualifications Nat 4 English and Maths are desirable
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see GCC Job Evaluation For further information about working for us please refer to our website GCC HR Policies