Night Porter
4 on 4 off shifts
22.00pm 07.00am
Salary £12.80 per hour
Plus tips each month
Number 10 Hotel are looking for a reliable and hard-working night porter to join the team.
As our Night Porter you must have:
Previous Hotel Night Porter experience
Passion for delivering exceptional guest services
Courteous and pleasant attitude towards guests and other team members
Patience and good listening skills
Good telephone manner and IT Skills
Ability to work under pressure and able to multitask
Good attention to detail
Ability to take initiative and a practical approach to problem solving
Good time management and organisational skills
Industry experience preferred but not essential
As a Night Porter you will be required to:
Be responsible for hotel security and guest welfare during the night
Conduct regular floor walks and security checks, ensuring fire exits are kept clear and any defaults are reported to Management
Follow correct procedures in the event of an emergency
Preparing nightly audit reports
Answer telephones
Deal with any guest queries or complaints in a professional manner, ensuring guest satisfaction at all times
Check in any late arrivals and check out any early departures to company standard
Clear down of any evening functions, ensuring guests leave promptly and safely
Set up of any events for the following day
Set up for breakfast
Serve in the bar and restock fridges
Clean all public areas including restaurant and function suite to a high standard
Benefit:
* Food Discount
* Friends and Family staff discount on accommodation * Tips paid monthly * Employee of the Month Bonus Scheme
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