*By joining our growing IT Support Service Desk team at Tribeca*, you'll be assisting businesses in the Alternative Investment sector.*You'll be* responsible for:* Desktop and laptop fixes* Supporting users remotely and over the phone* Troubleshooting and fixing issues with both Windows and Mac OS* Managing *active directory *and *group policy** Liaising with third party support teams, such as Sage and Bloomberg*In your daily role*, you’ll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more.*We promise* there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.*To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc)**Your success* will be defined by KPIs focused on:* Ticket stats e.g. first time fixes and average resolution time* Quality ticket notes* Good feedback from usersYou'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business.*The benefits* package consists of:* Private medical insurance* 33 days annual leave including 8 bank holidays* 4% matched pension* Individual yearly training budget* Team social events* Private counsellor* 4X salary death in service insurance* 4X salary critical illness insuranceIf you feel you have the necessary experience for this position then please do apply now, we would love to hear from you.#TT1LJob Types: Full-time, PermanentPay: £22,000.00-£27,000.00 per yearBenefits:* Company events* Company pension* Discounted or free food* Free parking* Health & wellbeing programme* Life insurance* On-site parking* Private dental insurance* Private medical insurance* Referral programmeSchedule:* 8 hour shift* Monday to FridayAbility to commute/relocate:* Sittingbourne: reliably commute or plan to relocate before starting work (required)Work authorisation:* United Kingdom (required)Work Location: In personReference ID: #TT1L