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Assure Business Manager (CMS/LMS) at RPD LtdCity & Guilds Head co-ordinator & Assessor/verifier Company Description
Rail Professional Development Ltd (RPD) is a management consultancy and training provider specializing in competence-based safety and risk management. We offer Assure, an integrated management system combining Competence Management and Learning Management. RPD is an ORR training and examination center and an OFQUAL-approved End Point Assessment organization. Our City and Guilds-accredited training programs cover a range of safety-critical roles. Our sister company (RPD Training Centre) provides driver training using modern techniques and simulation. For more information, please contact us at info@rpd.co.uk.
Role Description
We are looking for a proactive and customer-focused Customer Support & Systems Administrator to join our team. This role is central to ensuring a smooth experience for the thousands of users who rely on our web- and app-based learning and competence management systems.
You’ll become a subject matter expert in our internal platforms, providing frontline support, coordinating system improvements, and helping clients understand and use the database effectively. Full training on our systems will be provided.
This is an exciting opportunity for someone who is technically confident, enjoys problem-solving, and wants to be part of a collaborative and fast-paced environment. You will be instrumental in helping us deliver the high standard of service our clients expect.
At RPD, we’re a close-knit, friendly team who are passionate about what we do—and we’re committed to being recognised as the most customer-focused, high-quality provider of consultancy, training, and learning systems in the industry.
Why chose RPD?
If you would like the opportunity to;
·Become a valued member of an intimate team
·Work in an environment which champions personal and professional growth
·Join a supportive, fun and dynamic team
·The chance to work on a high-impact product used by thousands
Key Responsibilities
·Provide high-quality technical and user support for our company’s database systems (web and mobile platforms)
·Log, track, and manage support requests, escalating to third-party developers where appropriate
·Coordinate and oversee new system developments and enhancements
·Draft clear system design specifications for development work
·Communicate updates, improvements, and changes to clients in a clear and timely manner
·Create user guides, help documents, and video tutorials (using tools like Camtasia)
·Build new database sites using pre-designed smart templates
Qualifications
·Excellent communication skills—both written and verbal
·Experience using Office 365, particularly Word and Excel
·Working knowledge of SharePoint (essential)
·High attention to detail and accuracy
·Ability to manage multiple tasks and prioritise effectively
·Comfortable working both independently and as part of a team
·Experience working with data (e.g., cleaning, importing/exporting in Excel)
·An enthusiastic approach to learning new systems and tools
·Understanding of GDPR (desirable, but training can be provided)
• Excellent knowledge of IT packages and working with database systems, as well as some programming skills
• Vocational/University qualification
• Experience with Microsoft SQL and coding
• Experience using wordpress and Camtasia software
• Experience of delivering training to groups of people either face to face or online
• Understanding of data structures and data types in database systems
Please contact kd@rpd.co.uk or aj@rpd.co.uk
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Business Consulting and Services
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