Infrastructure Technician Place of Work: Liverpool Contract Type: Permanent When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. About the role In your role as Infrastructure Technician, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to Working as part of the Technology Services Team, the Infrastructure Technician role is to provide 3rd Line Technical Support on the USS private and public cloud infrastructure platforms, end user compute platforms and unified communications. The role will be involved in BAU platform operations; delivering on project tasks where required and maintaining and responding to a 3rd Line Support queue. A large part of the role will be responding to escalations from the End User Services support teams, providing and documenting solutions to service requests and incidents, ownership of problem records and alert response and remediation on the USS technology stack. The role requires a deep understanding of the core USS Group infrastructure platform technologies and the ability to take ownership of technology and problems when needed. To be the escalation point for in and out of hours support issues. Data Centre visits to remediate issues; carry our compulsory audit checks or replacement of server hardware will be a part of this role. Maintenance of the USS private cloud platforms including hardware and software updates and upgrades both in-hours and out-of-hours. What you will be doing As a trusted part of the IT team you will be responsible for: • 3rd Line Support for both USSIM and USSL • Investigating & owning complex technical problems on the USS technology stack • Deploying new applications using application deployment tools About you We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: 3rd Line Support Expertise – Proven experience operating at L3 level, acting as an escalation point for complex infrastructure issues (strong 2nd line candidates with technical expertise may be considered) Virtualisation Technologies – Hands-on experience with VMware (vSphere essential) and exposure to Nutanix or other HCI platforms Windows Server & Infrastructure – Strong knowledge of Windows Server environments, including management, support, IIS, and role configuration/importing Citrix & End-User Environment – Experience supporting and maintaining Citrix environments, with a focus on end-user compute and performance Networking & Collaboration Tools – Working knowledge of Cisco networking and Microsoft Teams, including policy management and Unified Communications (UC) configuration Why join us? At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we will reward you Great starting salary Generous annual leave package Access to a high quality pension scheme provided through Universities Superannuation Scheme Supportive people policies (including enhanced occupational sickness pay and family friendly pay) Financial contributions towards your personal development to help you maintain your physical and mental wellbeing Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership Learning and development opportunities to develop your skills, knowledge and talent Employee Volunteer Day’s to support the communities where you work and live Cycle to Work Scheme Our culture and values Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values: Integrity Collaboration Excellence About us Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit https://www.uss.co.uk/ USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting mailto:resourcing@uss.co.uk .