Job Summary
An exciting opportunity has arisen for the position of Deputy Practice Manager at Wem and Prees Medical Practice.
Don't delay in applying, the advert may close early dependent on the number of applications. Closing date 21st September and Interviews will be held 25th September.
The Deputy PM will play a key role in the practice, supporting the Managing Partner in the running of the practice on a day-to-day basis. The ideal candidate will be highly motivated, adaptable, flexible with a positive attitude, excellent interpersonal skills. Strong organisational skills, ability to multi task, remaining calm under pressure.
Acting as central point of contact for the practice team and for providing effective supervision and leadership, you will be responsible to ensure the quality delivery of day-to-day non-medical services delivered by the practice.
This is a great opportunity to join general practice, work with both the clinical and non-clinical teams to improve patient outcomes and efficiency within the practice. You will have a problem solving mindset and confidence to work independently.
Knowledge of primary care and previous experience in general practice is desirable, but not essential.
We are looking for a proactive leader who can bring out the best in others, embrace change, and contribute to the ongoing development of the practice in a challenging but rewarding environment.
If you would like an informal chat about the role please email Caroline Morris at .
Main duties of the job
You will be responsible for delegated aspects of management, including:
* Supporting the Managing Partner in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
* Being a point of reference for the management team
* Acting as the lead for recruitment including pre-employment checks and DBS
* Evaluating, organising and overseeing the staff, medical students, registrars and locum induction programmes
* Overseeing and embedding staff appraisal process
* Leading the management of the clinical system, ensuring IT security and IG compliance at all times
* Ensure confidentiality, equality, and compliance with health and safety policies
* Oversee the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
* Manage the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
* Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
* Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
* Communicate effectively with patients, carers, and colleagues to support a positive and professional practice environment
About Us
We are a friendly, high achieving, innovative practice with two sites and a list size of just over 12,200 patients. One site is in the picturesque market town of Wem and the second a dispensing branch in the village of Prees. Both sites have convenient free parking for staff and patients.
We offer a supportive working environment and we are proud of our reputation as an excellent training practice for Registrars and Medical Students. We are a large team and currently have seven experienced GP Partners, three salaried GP's and three Advanced Clinical Practitioners.
Managed and supported by the Managing Partner you will be joining a supportive Management Team which comprises of Reception, Dispensary and Data Quality Managers.
Operating from modern premises, we are a growing team benefiting from additional PCN staff including Pharmacist, Pharmacy Tech, Physio, Cancer Care Co-ordinator and Social Prescriber.
With generous annual leave plus bank holidays we also give an extra days leave for your birthday - as a thank you to staff. With complementary tea and coffee and a store cupboard if you forget your lunch we like to look after our staff and enjoy being one big team with regular social activities throughout the year.
With Shrewsbury being only 20 mins away by road or rail we are very accessible, Chester, Birmingham and the wider motorway network are also all within an hours driving.
Details
Date posted: 03 September 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working, Compressed hours
Reference number: A0056-25-0009
Job locations: Wem, Shrewsbury, SY4 5AF; Wem & Prees Medical Practice, Prees, Whitchurch, Shropshire, SY13 2DG
Job Description
Job responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Assistant Practice Manager Is Responsible For:
* Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
* Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
* Acting as the lead for recruitment including pre-employment checks and DBS
* Evaluating, organising and overseeing the staff, locums, medical students and registrars induction programme
* Embedding and overseeing staff appraisal process
* Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
* Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
* Updating and acting as the focal point for the practice website and social media sites
* Marketing the practice appropriately to ensure patient population is stable or increasing
* Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
* Ensuring the staff implement the practice wide approach to the management of all patient services matters
* Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
* Manage the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
* Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
* Coordinating the practice diary, ensuring meetings are scheduled appropriately
* Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
* In addition to the primary responsibilities, the assistant practice manager may be requested to: Deputise for the Practice Manager at internal and external meetings; Leading the Patient Participation Group; Coordination of all projects within the practice; Identify trends and devise solutions to reduce risk and repeated occurrences of significant events; Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required including supporting the IPC lead; Support the PM in reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed; Coordinating the reviewing and updating of all practice policies and procedures
Job Description
Job responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Assistant Practice Manager Is Responsible For:
o Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
o Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
o Acting as the lead for recruitment including pre-employment checks and DBS
o Evaluating, organising and overseeing the staff, locums, medical students and registrars induction programme
o Embedding and overseeing staff appraisal process
o Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
o Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
o Updating and acting as the focal point for the practice website and social media sites
o Marketing the practice appropriately to ensure patient population is stable or increasing
o Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
o Ensuring the staff implement the practice wide approach to the management of all patient services matters
o Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
o Manage the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
o Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
o Coordinating the practice diary, ensuring meetings are scheduled appropriately
o Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
o In addition to the primary responsibilities, the assistant practice manager may be requested to: Deputise for the Practice Manager at internal and external meetings; Leading the Patient Participation Group; Coordination of all projects within the practice; Identify trends and devise solutions to reduce risk and repeated occurrences of significant events; Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required including supporting the IPC lead; Support the PM in reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed; Coordinating the reviewing and updating of all practice policies and procedures
Person Specification
Experience
Essential
+ Experience of working with the general public
+ Experience of working in a health care setting
Desirable
+ Experience of managing large multidisciplinary teams
+ Experience of performance management, including appraisal writing, staff development and disciplinary procedures
+ Experience of successfully developing and implementing projects
+ NHS / Primary Care General Practice experience
+ Relevant health and safety experience
Qualifications
Essential
+ Good standard of education with excellent literacy and numeracy skills
+ Educated to A-level/equivalent or higher with relevant experience
Desirable
+ Leadership and / or Management Qualification
+ Experience
Skills
Essential
+ Excellent communication skills (written, oral and presenting)
+ Strong IT skills (generic)
+ Excellent leadership skills
+ Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
+ Effective time management (Planning & Organising)
+ Ability to network and build relationships
+ Ability to develop, implement and embed policy and procedure
+ Ability to motivate and train staff
Desirable
+ EMIS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Wem and Prees Medical Practice
Address: New Street, Wem, Shrewsbury, SY4 5AF
Employer's website: https://www.wemandpreeshealth.co.uk
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