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Role Details
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have retail experience and are seeking a new challenge. This could be the start of a new career with us.
About the role
You will work onsite, reporting to the Assistant or Store Manager. Your tasks may include helping on the tills, advising customers, or working in our back shop. Your responsibilities include:
1. Helping customers and making them feel at ease by listening, answering questions, and offering advice on our products, or suggesting items they might not have considered.
2. Promoting in-store offers and schemes to enhance customer experience.
3. Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock in the stock rooms.
4. Collaborating with team members to maintain a clean and presentable store environment.
5. Receiving award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills and experience needed:
1. Full training will be provided.
2. Ability to work effectively in a fast-paced environment.
3. Strong communication and listening skills.
4. Enjoy working as part of a team and promoting collaboration.
5. Attention to detail in customer interactions.
6. Desire to be a proud brand ambassador for Boots and help customers find the best products for them.
Additional desirable skills
While not essential, the following skills or experience are welcomed:
1. Experience in customer care and service delivery.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
* Flexible benefits scheme
* Access to free, 24/7 counselling and support via TELUS Health, our Employee Assistance Programme
Additional benefits are available and can be explored at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.
Why Boots?
At Boots, we promote an inclusive environment where everyone can be themselves and reach their potential. We are committed to diversity and providing a positive workplace for all. Together, we aim to make a positive impact.
What’s next?
If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options during the application process. Reasonable adjustments are available to support your application and interview process.
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