Commercial and Technical Administrator (ProgressiveID)
Location
Tonbridge, Kent, UK
Position Type
Full-Time, Permanent
Shift Pattern
Monday to Friday 09:00am-17:00pm
Role Overview
Progressive ID (part of the Reflex Group) has an opportunity for a technically aware telephone support - admin person who is interested in understanding and solving customers queries and questions on our range of products. The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers and help our customers solve their problems. Following training you will be one of the main points of customer contact for both internal and external customers providing technical support advice and pricing.
Roles and Responsibilities
* Act as a trusted advisor on the technical and commercial aspects of our products and services.
* Providetimelyandaccuratesupport to customers, addressing inquiries and resolving issues effectively.
* Identifycustomer needs and propose tailored solutions, creating opportunities foradditional sales.
* Communicate proactively with customers to understand requirements and ensure satisfaction.
* Process customer orders in line with On TimeInFull (OTIF) performance standards.
* Collaborate with internal teams to ensure seamless service delivery andmaintainstrong customer relationships.
Required Skills & Experience
* Excellent telephone manner and interpersonal skills.
* Strong verbal and written communication abilities.
* Self-motivated with a proactive approach to problem-solving.
* Resilient and able to work effectively under pressure.
* Commercial awareness and ability toidentify business opportunities.
* Good numerical skills and attention to detail.
Nice to Have
* Experience in fresh produce industry, qualitycontrolor technical
* Bilingual, Eastern European
* Own Transport (car)
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