About the Company
Kingsley Healthcare is a family‑run care home group that strives to make a meaningful difference in people’s lives every day.
About the Role
Hospitality Manager – you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.
Reports to: Homes Manager / Regional Hospitality & Lifestyle Manager
Key Duties and Responsibilities
* Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
* Foster a positive work environment emphasizing teamwork, improvement, and top‑notch service.
* Deliver exceptional experiences for residents, surpassing their needs and expectations.
* Oversee food service operations, collaborating closely with the chef for quality meals on time.
* Develop engaging activities promoting residents' interests, fun, and well‑being.
* Maintain a top‑notch first impression experience and uphold high cleanliness standards.
* Address maintenance issues promptly to keep the facility in good condition.
* Manage the hospitality budget to meet revenue targets while controlling costs.
* Build strong relationships with residents, families, and staff to enhance community engagement.
* Ensure staff are well‑trained and equipped for effective performance.
* Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Skills and Attributes
* Previous experience with a hospitality background – preferably some hotel experience.
* Excellent communication, motivational and people skills.
* Genuine interest in engaging our residents and their families on a regular basis.
* Organisational skills with good time‑keeping.
What You’ll Gain
* Location: Swaffham House Care Home, Swaffham, Norfolk
* Pay: £32,000 per year
* Type: Permanent
* Shift: Days
Benefits
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Employee Assistance Programme.
* Blue Light Card Scheme – reimbursement of enrolment fee.
* Loyalty Bonus: accrue up to 5 additional holiday days depending on length of service.
* We’ll pay for your full DBS disclosure.
* Uniform will be provided.
* Paid breaks – you can take breaks without fear of losing money.
Location
Jack Boddy Way, Swaffham, PE37 7HJ. The care home is located in a market town with easy access to King’s Lynn and other parts of Norfolk.
Your right to work in the UK
In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
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