Rail Gourme t is seeking a motivated individual to join our team as Senior Customer Service Assistant for Euro Star at St Pancras Station, London
Shifts : Varied between 6 AM and 10 PM, including some weekends.
Pay Rate: £ 13.15 per hour, inclusive of London Allowance.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL:
1. Oversee efficient loading/unloading of catering equipment and stock from trains.
2. Manage order assembly and maintain precise control over inventory.
3. Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
4. Strategically place products to minimize wastage through effective rotation.
5. Collaborate with the Customer Services Team Leader, providing support in their day-to-day duties
REQUIREMENTS FOR SENIOR CUSTOMER SERVICE ASSISTANT:
6. Applicants must be 18 years or older due to certain responsibilities within the role.
7. Successful candidates undergo a mandatory 5-year continuous employment/education reference check for secured station work (DFT compliance for an I.D. pass) and DBS checks.
WHY JOIN US?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
8. Employee Discounts : Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
9. Learn while you Earn: Access to award-winning training, apprenticeships and development.
10. Internal Growth Opportunities : Build your career with us! 70% of our Managers are internal promotions.
11. < App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
12. Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
13. Culture : We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
14. Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
15. Get rewarded with £400 for successful referrals.
16. Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
17. Employee Recognitions : Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
18. Travel and Leisure Pass : Discounted travel on Eurostar for colleagues, friends and family.
Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.