TerraQuest
Role: Technical Consultant
Location: Birmingham or Belfast in line with our Agile Working Policy. You will need to be able to work from either the Birmingham or Belfast office 2 days per week/office to be attended as often as business needs require.
Salary: Competitive
Who we are...
TerraQuest Solutions Ltd is an award-winning and market-leading specialist provider of planning, land, property, and business solutions. We are an established and trusted organisation that is renowned for its expertise in providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business.
Why work with us…
We are a Living Wage Foundation accredited employer, committed to supporting the well-being and development of all our people. With competitive salaries, enhanced Family Friendly policies; a fabulous suite of benefits (including: Pension; Life Assurance; Employee Assistance Programme; option to buy additional annual leave in addition to 25 days plus Bank Holidays); true flexibility with our Agile Working approach, and superb training and development opportunities, we really care about our team!
What we need...
Due to a period of sustained growth, we are looking to recruit a Technical Consultant to join our Professional Services team supporting the delivery of specialist land referencing projects and land and property services to high profile clients undertaking major business process, infrastructure and regeneration development projects.
The Technical Consultant is responsible for ensuring the quality of deliverables for both the customer and the business, supporting the achievement of company objectives in line with the business plan. This role provides technical expertise, training, and quality assurance to the Head of Technical Services/Professional Services, as well as to Programme and Project Managers, throughout the delivery of production and client-facing activities.
The Technical Consultant has responsibility for the technical delivery of a portfolio of projects in compliance of TerraQuest’s standards and systems.
What you will be doing…
* Ensuring that all projects are operated to the highest levels of quality & compliance in line with defined standards, procedures and TerraQuest’s Business Management System, and meet customer quality expectations.
* Liaising with the Project Board to assure the overall direction and integrity of the project.
* Providing training to the project team(s) ensuring all members have the appropriate skills to perform allocated tasks.
* Measuring, reporting and advising on technical quality of service deliverables.
* Managing client relationships through the project life cycle ensuring expectations are managed whilst protecting and enhancing the company’s reputation.
* Ensuring the business meets its contractual requirements to its clients and maintains a customer advocacy rating of excellent.
* Delivering operational excellence through a right first-time approach whilst maintaining high productivity, efficiency and effectiveness.
* Ensuring that a healthy and safe working environment is prevalent at all times, in line with the Business Management Systems and external accreditations
* Maintaining current and accurate technical information for which they will report at agreed intervals on a project-by-project basis, including:
o Quality
o Technical Risks and Issues
* Supporting project closure activities including documenting Lessons Learned and Follow-on Action Recommendations.
* Working with the business development team to maintain client relationships beyond the project lifecycle to achieve the highest level of repeat business.
* Supporting the creation and development of business opportunities and new initiatives to meet current and future business needs, including pre-sales support as required.
What we are looking for…
Qualities and Skills Required
Essential
The ideal candidate should possess a degree or equivalent relevant to the business and have a minimum of 12 months of experience in land assembly/land referencing/customer engagement within a similar environment. They must be adept at influencing and empowering project team members to meet objectives collaboratively and have strong skills in monitoring and controlling project budgets. The candidate should be capable of supporting large and diverse project workload, demonstrate proven leadership and motivational abilities, and exhibit excellent verbal and written communication skills. They should be confident in managing difficult customers to achieve positive outcomes, detail-oriented, and able to work under strict deadlines within a team.
A focus on accuracy, productivity, efficiency, and effectiveness is essential.
Desirable
It is highly desirable for you to have a good understanding of geography, land law and estate management.
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