Summary Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? Then look no further! We are recruiting apprentices to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship. Wage £24,000 a year Check minimum wage rates (opens in new tab) • Performance related pay uplifts • Pension - Thales match, plus 1% with a maximum contribution of 7% • Health Insurance Training course Information communications technician (level 3) Hours Monday - Friday across 3 shift patterns covering hours between 7.30am and 6.00pm 37 hours a week Start date Monday 7 September 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now) The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests You will also be involved in stock management, laptop/desktop builds, software deployments and much more Where you'll work Lakeside Business Park Caroline Way Doncaster DN4 5PN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider JUST IT TRAINING LIMITED Training course Information communications technician (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades,either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Identify and scope the best solution informed by the system data associated with the task Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures Use basic scripting to execute the relevant tasks for example PowerShell, Linux Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times Apply the necessary security, in line with access and/or encryption requirements Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely Test and evaluate network environments Monitor performance and usage of a network Deploy applications on a network Set up storage and data access for staff Apply necessary security measures, in line with access requirements to a network Carry out routine maintenance across network systems, ensuring organisational compliance Monitor network-related workloads including DNS and firewalls Install or undertake basic upgrades, either physically or remotely Establish digital communication or telecommunications systems through, for example cabling and connecting equipment. Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements. Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements. Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades,either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Training schedule For this position, you will enrol onto a Information communications technician Level 3 programme, delivered via a virtual delivery model over an 18-month duration This programme will provide you with a strong foundation in IT best practice, skills and knowledge You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team Requirements Essential qualifications GCSE in: 5 subjects to inc Maths and English (grade 9-4 or AC) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills IT skills Problem solving skills Number skills Analytical skills Logical Team working Other requirements Due to the nature of the work that we do at Thales, all our roles are subject to security restrictions. All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. As part of the vetting process, you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history. For further details of the evidence required to apply for security clearance please follow this link - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/nationa… About this employer Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. We support businesses, organisations, and governments in addressing tomorrow’s major challenges by developing advanced Defence, Security, Cybersecurity, Digital Identity, and Aerospace solutions, in the most sustainable, responsible, and ethical manner. https://careers.thalesgroup.com/global/en/united-kingdom-apprenticeship (opens in new tab) Disability Confident A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview. After this apprenticeship Option to progress onto higher level training Ask a question The contact for this apprenticeship is: THALES UK LIMITED THALES UK LIMITED Thales Future Talent Team suppearlycar@uk.thalesgroup.com The reference code for this apprenticeship is VAC1000349372.