Job Responsibilities:
# Responsible for diagnosing and improving accounts receivable exceptions, closing financial receivable loss loops, and managing physical dispatch cycles to achieve accounts receivable improvement targets.
# Handle customer complaints (work orders) and improve loss and damage experiences to drive continuous quality enhancement.
# Promote the implementation of standard processes, monitor the effectiveness of experience and accounts receivable improvement initiatives, utilize digital tools for data monitoring, collect onsite issues, and provide optimization suggestions.
# Establish and execute standard operating procedures (SOP) for exception reporting.
# Develop and optimize SOP for the EU picking and transportation exception system.
Job Requirements:
# Bachelor’s degree or higher.
# Minimum of 5 years of relevant industry experience, with at least 3 years in this role or a similar field.
# Proficient in lean management methodologies, with strong data analysis skills and practical experience in continuous improvement.