Job Description
Job Description
Purpose
The IT Support Trainee will provide first-line technical support to staff and customers, assisting with hardware, software, and network issues while developing essential IT skills. This role is designed to give hands-on experience in diagnosing and resolving technical problems, maintaining IT systems, and delivering excellent customer service. The apprentice will learn to follow best practices in IT support, develop troubleshooting techniques, and build a strong foundation for a career in information technology.
Key Missions
1. Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
2. Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
3. Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
4. Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
5. Manages IT assets (computer and communications equipment, servers, and licenses)
6. Manages and coordinates access to IT tools while ensuring compliance with security standards
7. Gives support to the server infrastruct...