Role Purpose
The Clinical Specialist / Clinical Key Account Manager (CKAM) is a strategic partner to orthopaedic and neurosurgical teams, driving adoption of DePuy Synthes Spine solutions through expert in‑theatre support and consultative selling.
What You Will Be Doing
- Sales Execution: achieve defined sales targets in Key Accounts, collaborate with Sales Specialists/Development managers to convert opportunities and grow the portfolio.
- In‑Theatre Support: provide real‑time assistance to consultants and nursing staff during surgical procedures, ensuring correct product usage and surgical techniques.
- Product Knowledge & Education: deliver accurate information on product indications and usage, organize and lead customer education meetings and training sessions to promote best practices.
- Relationship Management: build and maintain strong relationships with clinical stakeholders in key accounts across the northeast and Humberside, develop a network of Key Opinion Leaders (KOLs). Work closely with the local DS Team and UK wide colleagues.
- Customer Service & Logistics: ensure seamless supply of products through effective inventory management, timely deliveries, and operational support to theatre teams.
- Asset Management: manage consignment stock and perform audit reconciliations in line with business strategy.
- Event Support: assist in the delivery of DePuy Synthes Medical Education events and other promotional activities.
What You Will Bring
- Clinical or technical background in orthopaedics/neurosurgery preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in high‑pressure theatre environments.
- Organizational skills for stock and asset management.
- Sales experience highly beneficial.
Core J&J Values
- Drive Results with Integrity: Deliver first‑class service while upholding CREDO Values, ensuring every interaction builds trust and long‑term partnerships.
- Proactive Growth Mindset: Actively cultivate relationships and champion portfolio adoption to maximize market share and deliver business objectives.
- Customer‑Centric Excellence: Put the customer at the heart of every decision, ensuring seamless support and superior outcomes in the operating theatre.
Required Skills
Account Management, Analytical Reasoning, Business Behavior, Collaborating, Cultural Competence, Customer Analytics, Customer Centricity, Healthcare Trends, Learning Agility, Market Knowledge, Market Research, Oracle Customer Data Management (CDM), Problem Solving, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection
