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A global manufacturer specialising in Heavy Plant are looking for a Field Service Controller to support the running of the regional activity for the business.
Role: Field Service Controller
Area: Portsmouth
Salary: £45,000 per year + benefits
The requirements of the Field Service Controller will be:
* As Field Service Controller, you will be required to plan, allocate, and coordinate service jobs for field engineers based on priority, location, and availability.
* Support field engineers with job information, technical documentation, and any logistical requirements.
* Act as the first point of contact for service-related inquiries, providing updates and managing customer expectations.
* Open, track, and close service jobs in the system, ensuring all documentation is accurate and up to date.
* Liaise with parts departments to ensure availability and delivery of required components to engineers or job sites.
The ideal candidate for Field Service Controller will be:
* Proven experience in a similar role within the heavy plant, construction equipment, or machinery sectors.
* Excellent planning and coordination skills.
* Ability to manage multiple priorities under pressure.
* Strong communication and interpersonal skills.
* Understanding of mechanical and hydraulic systems is advantageous.
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.
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