Reports to: Manager
Salary: £29,000
Holiday: 25 days plus bank holidays, increasing by 1 day per year after 5 years' service (up to a maximum of 30 days)
Overview:
As a Typist / Administrator, you'll play a vital role in maintaining the high standards our clients expect. Much of your time will be spent producing accurate reports, but you'll also support a team of inventory clerks who carry out property inspections, and you'll play a central role in our client service – handling queries, managing bookings, and ensuring every interaction is dealt with efficiently, professionally, and with a positive, can-do attitude.
Job Description:
* Compiling inventory reports (copy typing and audio typing)
* Ensuring all reports are complete, accurate and consistent before sending to clients
* Sending reports to clients
* Raising and sending invoices to clients
* Amending reports when required
* Dealing with enquiries, bookings, telephone calls and emails
* Liaising with inventory clerks and clients to keep them updated throughout the day
* Liaising with and assisting our franchisees with queries and bookings
* Rearranging appointments as required
* Working closely with the rest of the team, assisting wherever needed
* Assisting management with the training of new starters
* Dealing with scheduling conflicts and any other issues that may arise during the clerks' day (e.g. property not ready, tenant delays, transport problems, etc.)
* Carrying out ad hoc administrative tasks
Role Requirements:
* IT literate with proficiency in Microsoft Word and Outlook
* A minimum typing speed of 70 wpm with high accuracy
* Highly detail-oriented
* Able to remain calm, polite and professional under pressure
* Strong customer service skills with a willingness and enthusiasm to go the extra mile
* Confident communicator, both verbally and in writing, with good use of grammar and spelling
* Self-sufficient in dealing with issues, while also adept at escalating matters to management when required
Job Types: Full-time, Permanent
Pay: From £29,000.00 per year
Benefits:
* Company events
* Company pension
* Free flu jabs
* Sick pay
* Work from home
Application question(s):
* What is your typing speed in words per minute (WPM)?
Work authorisation:
* United Kingdom (required)
Location:
* London (required)
Work Location: Hybrid remote in London
Application deadline: 05/09/2025
Expected start date: 22/09/2025