<div><h3>About the job Property Information Officer</h3><p><b>ROLE PURPOSE:</b></p><ul><li>To act as Hillingdon Councils property information officer, providing advice and guidance on the effective capture and storage of property records.</li><li>To advise on policies, procedures and documentation, relating to the processing of property data.</li><li>To ensure the Council meets its obligations with regards to the storage and register of land and building assets.</li><li>To be responsible for the property information systems, data entry and reporting arrangements.</li><li>To undertake generic property duties commensurate with the level of the post.</li></ul><h3>A. Job Description</h3><h3>1. Resident & Community Contribution</h3><ul><li>To demonstrate understanding of the Councils <b>Customer Care Standards</b> and ensure that these standards are met in order to deliver the Council vision of putting our residents first.</li></ul><h3>2. People Management</h3><ul><li>No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees.</li></ul><h3>3. Operational Service Delivery</h3><ul><li>To act as the Councils Property Information Officer.</li><li>To be responsible for the development and maintenance of Councils property data systems.</li><li>To identify and monitor data processes to ensure all required property data is captured and effectively recorded.</li><li>To monitor compliance with the services retention schedules and to ensure that data remains up-to-date and is destroyed when necessary and in accordance with legal requirements.</li><li>To oversee the establishment and maintenance of the property data and asset register systems.</li><li>To process and respond to all requests for property information from internal colleagues and external enquiries.</li><li>To liaise with ICT to ensure the property information system is fit for the purpose of managing property data and to assess the risks regarding the electronic storing of data.</li><li>To provide reports as required to the Head of Property and Estates and other officers from the property information and finance systems.</li><li>Responding to property enquiries and coordinating information for officers in an efficient and timely manner and meeting any agreed timescales.</li></ul><h3>4. Service Planning & Development</h3><ul><li>Provide guidance and training to colleagues on the capture and storage of property data, including use of the property information system.</li><li>Maintain knowledge of the current Team Plan and understanding of own contribution in order to ensure delivery of this plan.</li><li>To demonstrate cost-consciousness and identify any cost-effective changes to own way of working.</li></ul><h3>6. Service Improvement</h3><ul><li>The post holder will need to understand the functions of a wide range of services within the Council in order to provide advice and guidance on best practice and ensure property information is captured, stored and accessed effectively.</li><li>To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers.</li></ul><h3>7. Contacts</h3><ul><li>The post holder will be required to liaise with Property and Estates colleagues, Members and the public.</li><li>The post holder will work with the Principal Surveyor and serve as the contact point for property data enquiries.</li></ul><h3>8. Additional Responsibilities</h3><ul><li>Complete other reasonable tasks in order to fulfil role purpose or as instructed by management.</li></ul><h3>9. Key Performance Indicators</h3><ul><li>Monitor compliance with the services retention schedules and to ensure that data remains up-to-date and is destroyed when necessary and in accordance with legal requirements.</li><li>Oversee the establishment and maintenance of the property data and asset register systems.</li><li>Process and respond to all requests for property information from internal colleagues and external enquiries.</li></ul><h3>B. Person Specification</h3><p><b>COMPETENCIES - ALL ESSENTIAL</b></p><h3>Residents and Community Focus</h3><p>Putting Our Residents First. Delivers the Customer Care Promise; is welcoming, helpful & polite. Engages, empathises and takes ownership. Gives clear information about service standards and timescales. Treats all customers and colleagues with dignity and respect.</p><p>Aware of Local Government purpose & Nolan principles including integrity, openness and honesty. Adopts a One Council perspective on service delivery.</p><h3>Accountability and Delivery</h3><p>Plans, prioritise & organises workload to meet deadlines. Is quality orientated and accepts responsibility for outcomes (positive and negative).</p><p>Considers financial implications of service delivery. Cost-conscious, aware of budgetary controls and escalates decisions where appropriate.</p><h3>Inspirational Collaboration</h3><p>Engages with Councils vision and priorities and takes One Council view. Actively listens and contributes to team meetings and decisions.</p><p>Takes responsibility for own development and wellbeing. Encourages constructive feedback and is self-aware of own strengths, wellbeing and development needs. Actively participates in learning activities and applies new knowledge and skills in the workplace.</p><h3>Drives Change and Improvement</h3><p>Solution focused, challenges existing practices and suggests new ways of doing things. Willing to try new things, accepts responsibility and learns from own mistakes.</p><p>Remains positive and engages with change and service improvement. Remains open-minded to new ideas.</p></div>