Product Support Manager – Hardware & Embedded Systems
Location: Office-based (Flexible)
Department: Engineering
We’re looking for a Product Support Manager to join a rapidly growing technology company that designs cutting-edge training solutions for elite sports performance. Our innovative hardware and software systems are used globally to enhance athlete development with real-time analytics and immersive training experiences.
In this key role, you’ll act as the bridge between engineering, technical support, operations, and commercial teams, ensuring our integrated products perform flawlessly in the field. You’ll manage the full lifecycle of complex hardware-software products, lead global technical support, and help shape the future of sports technology.
What You’ll Do:
* Lead technical support and issue resolution for globally deployed systems
* Define product roadmaps and drive improvements based on customer feedback
* Collaborate with embedded systems engineers and software developers
* Oversee ticketing systems and on-call escalation processes
* Guide commissioning, maintenance, and lifecycle planning for 500+ units worldwide
What You Bring:
* Strong background in embedded systems, electronics, or hardware-software integration
* Proven experience managing product support for complex tech products
* Leadership in technical support frameworks and escalation protocols
* Excellent communication skills and ability to work cross-functionally
This is a unique opportunity to shape technology used by leading athletes and organizations worldwide, working in a fast-paced, collaborative environment with global impact.
Apply now to join the forefront of sports tech innovation.