We have a contract opportunity for Customer Experience Advisor working for luxury automotive OEM based in Coventry
Duties:
The UK Client Relationship Centre is a part of our Customer Experience function.
Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support.
These services are delivered by our exceptional client experience team.
As a Client Experience Advisor you will be a knowledgeable expert in our brands to achieve effective solutions and deliver the highest level of client experience.
You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties daily.
We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.
Skills:
* We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.
* Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands.
* An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable.
* Strong decision making and problem-solving skills.
* Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable.
* Strong communication skills, both written and verbal.
* Strong stakeholder management skills Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner.
* Results orientated with a determination to make things happen.
* A highly motivated, energetic and inspirational team player.
* Ability to identify opportunities for improvements and implement change.
* Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
* Ability to make quick and competent decisions.
* Experience of managing a high volume of queries
* Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.
If you want to know more about this exciting role please review and APPLY NOW