Job overview
We're recruiting for a Receptionist to join our team at Marlborough House, a male medium secure 28 bedded unit situated on the Milton Keynes General Hospital site in Milton Keynes. There are two wards at this site: Watling Ward is an acute admissions ward that has 20 beds, with an Intensive Care Unit including a de-escalation lounge. Chaffron Ward accommodates up to 8 men who are progressing well in their recovery but still require medium secure services. Referrals are accepted from other adult or forensic services, prison or high secure hospitals.
Your role will involve controlling access to the buildings via secure airlock, dispensing security keys, liaising with the general public and dealing with telephone enquiries.
This is a varied administrative and customer-service focused role where you'll be liaising with multidisciplinary staff at all levels. Previous experience working within a secure mental health setting would be desirable but is not essential.
If you're a calm and empathetic communicator with strong attention to detail and enjoy juggling a varied workload, this could be the perfect role for you!
This is a part time role (22.5 hours per week) and you'll be required to work shifts over 3 days which will consist of early and late shifts (06:30-14:30 and 14:00-22:00) as well as some weekends.
Main duties of the job
* Responsible for security at the airlock entrance - including signing in visitors and patients on and off the unit, ensuring contraband items are put in lockers at the entrance and maintaining general unit security.
* To provide a safe, polite and efficient reception service to visitors and staff.
* To maintain working relationships with statutory and non-statutory groups connected with the care of the mentally ill, staff of Oxford Health NHS Foundation Trust and of other Trusts and hospitals, users and carers of the service, general public and other professionals.
* Issuing keys to staff.
* Answering the phones and transferring to the appropriate person, recording messages accurately, responding to queries appropriately, following Trust procedures and protocols.
* Sorting and distributing mail.
* Assisting the Ward Administrators/Clerks as directed.
* Filing, scanning and photocopying of documents as directed.
* Keeping the reception area clean and tidy.
* To ensure the confidential nature of the work is maintained always.
* To safeguard and promote the welfare of children, young people and vulnerable adults.
Please refer to the job description attached for a comprehensive list of duties
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Knowledge and Experience
Essential criteria
* Excellent Communication skills, both written and verbal.
* Basic computer skills
* Excellent Organisational skills
Desirable criteria
* Administrative/reception experience
* Understanding of the data Protection Act & Confidentiality
Technical Expertise/ Competenc
Essential criteria
* Ability to prioritise own workload
* Always ensuring attention to detail.
* To be able to attend training in Oxford and/or Aylesbury
Essential criteria
* Understanding of the need for confidentiality.
* Customer focused approach
Qualifications
Essential criteria
* Educated to GCSE or equivalent Grade A-C in Maths and English
Desirable criteria
* Previous experience in a customer focused role
Documents to Download
Receptionist JD (PDF, 1014.7KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Temitayo Adebayo
Title: Business Performance Manager - Chaffron Ward
Email: Temitayo.adebayo@oxfordhealth.nhs.uk
Telephone: 01865 901405
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