As a Helpdesk Administrator, you will provide support by ensuring you issue, receive, and record information accurately and timely for all jobs received. Ensure that all appointments are met for the day, this will include booking appointments, engaging with clients, workers and managers of the business.
Office Administrator
Experience:
- Previous experience in a maintenance or facilities management role isn't necessary as full one to one training will be provided
Duties:
- Coordinate and schedule activities for the organisation
- Create and maintain records to ensure ongoing statutory compliance
- Arranging sub-contractor visits across our portfolio of properties
- Provide quotations based on sub-contractors' visits (with the assistance of contract managers)
- Overseeing the various computer aided facilities management systems
To record accurate information on works being completed.
Ensuring appointments are given correct priority and budget code and help schedule convenient appointments.
Allocate the engineer to attend appointments based on skills, availability, and locality to the jobs.
Keep call time to a minimum to prevent others trying to reach you.
Deal with one request at a time, fully, before moving on to the next.
Input information directly into our job management system.
Assist the other team members throughout the day.
Undertake customer satisfaction surveys on completion of works and highlight any areas of improvement required.Skills Required:
Have good communication skills, both verbal and written, able to use the phone to communicate effectively, and have good typing skills.
Good organisational skills with the ability to prioritise tasks effectively.
Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
Have a reasonable proficiency in MS Office Word, Excel, Outlook Etc.
Be able to take direction and be happy to respond to managers instructions.
Ability to work independently as well as part of a team.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website