ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the role
We have a new opportunity for a Repairs Surveyor to join the Guinness Property team based in London on a full-time, permanent basis.
As a Repairs Surveyor, you will conduct property surveys and inspections, overseeing subcontracted repairs to ensure they meet Guinness standards and timelines. This field-based role involves traveling across London.
Reporting to the Complex Repairs Manager you will perform surveys, including Damp, Mould and Condensation inspections. You will diagnose complex faults, inspect works, and support Guinness Property to ensure high-quality repairs are delivered on budget, on time, safely, and to a high standard. You will also maintain resident satisfaction KPIs and ensure value for money through effective procurement and management of repairs.
What we are looking for
We are a resident-focused organisation, valuing both our actions and approach. As an experienced and knowledgeable Repairs Surveyor, you will possess excellent customer service skills and the ability to work independently to assess and enhance property standards.
You will also be able to demonstrate the following essential skills and experience:
Excellent level of knowledge of building construction standards and legislation, and an ability to diagnose and specify remedies to building defects.
Experience in undertaking assessments in line with the Housing Health & Safety Rating System.
Understanding of responsive repairs, voids work and planned and cyclical repairs requirements.
Ability to be proactive and work on own initiative, with limited supervision.
Experience in managing contractors.
Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face-to-face, or by telephone.
Good IT skills and knowledge of Microsoft Office, housing, and property management systems.
Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
Desirable
Damp, Mould & Condensation Surveyor.
CSTDB or CSDB qualifications.
An in-depth knowledge of HHSRS.
Experience of diagnosing, investigating and remediating Damp condensation and mould.
Writing professional reports based around survey data.
Professional body such as CIOB or RICs accredited.
Essential Qualifications:
Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
Full Driving Licence.
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
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Benefits
Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
Health Plan Options: There are a couple of health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include:
Access to the Finance wellbeing portal
Professional subscription annual payment
Travel season ticket loan
Car lease scheme
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