Technical Engineer
The company
We’re working with an organisation that provides tailored IT solutions aimed at helping businesses grow and operate more efficiently. They specialise in managed IT services including cybersecurity, cloud infrastructure and applications, communications and connectivity, as well as hardware and compliance support.
The role
Provide on-site and remote technical support for clients across various sectors. Diagnose, troubleshoot, and resolve complex hardware, software, and networking issues. Configure and manage Windows Server environments and Microsoft 365 tenants. Install, maintain, and support network infrastructure including firewalls, switches, and wireless devices. Support and administer Active Directory, Group Policies, Hyper‑V, and SharePoint Online. Work with VoIP systems (preferably Gamma) and support Microsoft Teams deployments. Document work accurately and update ticketing systems accordingly. Escalate unresolved issues while maintaining ownership through to resolution. Mentor junior engineers and contribute to internal knowledge sharing. Assist with the design and implementation of IT solutions for customers.
Responsibilities
* Provide on‑site and remote technical support for clients across various sectors.
* Diagnose, troubleshoot and resolve complex hardware, software, and networking issues.
* Configure and manage Windows Server environments and Microsoft 365 tenants.
* Install, maintain, and support network infrastructure (firewalls, switches, wireless).
* Support and administer Active Directory, Group Policies, Hyper‑V, and SharePoint Online.
* Work with VoIP systems (preferably Gamma) and Microsoft Teams deployments.
* Document work and update ticketing systems.
* Escalate unresolved issues while maintaining ownership to resolution.
* Mentor junior engineers and contribute to knowledge sharing.
* Assist with design and implementation of IT solutions for customers.
Qualifications
Excellent customer service and communication skills.
Strong technical knowledge of
* Windows Server 2012+ and Windows 10/11, Active Directory and Group Policy, Hyper‑V virtualisation
* Microsoft 365 tenant and SharePoint Online administration
* Network infrastructure (DNS, DHCP, routing, switching)
* Firewall configuration (Meraki / Draytek / Sophos)
* MS Teams and cloud‑based managed services, PowerShell scripting and automation, VoIP technologies, Apple macOS and iOS support
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