Sales administrator

• Type: Permanent, Full Time
• Location: Ellesmere Port (On-site)
• Hours: 08:30 – 17:00, Monday to Friday

About the Company

For more than 20 years, SWARCO HITEX has been at the forefront of road safety innovation, manufacturing high-performance traffic safety materials trusted across the industry. Our specialist product range includes reflective and non-reflective road markings, high-friction surfacing, decorative surfacing, preformed thermoplastic solutions, and road repair and reinstatement products. Since joining the global SWARCO Group in 2021, we have continued to combine industry-leading expertise with world-class innovation to help create safer roads for all.

About the Role

We are seeking a highly organised and proactive Sales Administrator to join our team in Ellesmere Port. Supporting the sales department, you will play a key role in managing customer enquiries, processing orders, preparing quotations and providing a consistently high standard of customer service. This is an excellent opportunity for an individual who enjoys working in a fast-paced environment and building strong relationships with both customers and colleagues.

Responsibilities

• Prepare and issue accurate quotations in response to customer enquiries.
• Process sales orders and manage them through to completion.
• Act as a key point of contact for customers, providing updates on orders, deliveries and lead times.
• Deliver excellent customer service, resolving queries and escalating issues where appropriate.
• Build and maintain positive relationships with customers.
• Maintain accurate customer, quotation and order records within CRM and ERP systems.
• Provide administrative support to the sales team.
• Liaise with production, purchasing, logistics and warehouse teams to coordinate order fulfilment.
• Monitor order progress and communicate any delays or issues to relevant stakeholders.

Qualifications

• Previous experience in a sales administration or similar administrative role.

Required Skills

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• A proactive approach with strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong numerical skills and attention to detail.
• Proficiency in Microsoft Office applications.
• Experience of CRM and ERP systems (such as SAP, Sage or Oracle).

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.