About the Role:
RCI Group brings together specialist organisations working across health, justice and social care, united by a commitment to improving outcomes for people and communities. Our portfolio spans clinical services, complex community care, digital platforms and data driven organisations, supported by a Group wide infrastructure that drives quality and coherence across all services.
The Group Customer Relationship Manager plays a central role in how the Group engages with commissioners, partners and stakeholders. This role ensures that relationships are maintained, feedback is understood and service performance is communicated clearly and consistently. It provides the opportunity to work across a diverse portfolio, understand complex service areas and play an active part in supporting the Group’s growth, reputation and long term partnerships.
Job Opportunity
The Group Customer Relationship Manager is responsible for overseeing and strengthening the relationships between RCI Group businesses and the commissioners, partners and organisations they work with. The role focuses on understanding stakeholder needs, supporting effective communication and ensuring that information is shared accurately across the portfolio. It requires a strong grasp of service delivery environments, the ability to interpret feedback and the confidence to represent the Group in a professional and informed way.
Key responsibilities include
• Building and maintaining strong relationships with commissioners, partners and external stakeholders across the portfolio
• Acting as a central point of coordination for communication and engagement between Group businesses and customers
• Supporting the understanding of customer needs and expectations and sharing insight that contributes to service development
• Ensuring that feedback is captured, interpreted and relayed appropriately to operational and senior teams
• Supporting the monitoring and presentation of service performance information in a clear and structured way
• Coordinating meetings, updates and engagement activity to ensure a consistent experience for customers
• Contributing to wider Group initiatives that strengthen customer experience and assist with continuous improvement
Essential Skills
• Strong communication and interpersonal skills with the ability to build positive, professional relationships
• Confidence representing a diverse portfolio of services and speaking with commissioners and external partners
• Ability to understand service delivery environments across health, justice, social care and digital sectors
• Organisational skills that support effective documentation, tracking and coordination of information
• Ability to interpret feedback, identify themes and share insight that supports service improvement
• Comfortable managing multiple priorities and working across different business areas
• High level of attention to detail to ensure accuracy in communication and reporting
• Proactive approach with a commitment to consistent, high quality customer experience