Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Customer Success Manager – Fixed C-Arms – GB & Ireland
In today's dynamic healthcare landscape, technology is constantly evolving. For our customers to truly leverage the full potential of Siemens Healthineers' innovative diagnostic and therapy equipment, they need more than just installation and basic training. They need a partner who can guide them to truly master the use of our solutions, adopt advanced workflows, and translate these capabilities into tangible improvements in patient care and operational efficiency.
Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done - because we want what is best for our people, our customers, and ultimately the health of mankind.
Your tasks and responsibilities:
• Adoption & Utilization: Drive the adoption and optimal utilization of Siemens Healthineers Fixed C-Arms systems by proactively identifying and addressing customer needs and challenges related to usage.
• Workflow Optimization: Collaborate with customers to identify opportunities for advanced workflow adoption that enhance diagnostic accuracy, therapy efficacy, and operational efficiency (e.g., advanced imaging protocols, integrated therapy planning, AI-powered guidance).
• Training & Education: Partner with application specialists to ensure customers receive comprehensive and ongoing education, fostering deep understanding and proficiency in our technologies. This may include identifying needs for advanced workshops, clinical application training, or specialized technical support.
• Performance Monitoring & Value Realization: Proactively monitor customer usage data and key performance indicators (KPIs) to demonstrate the value realized from their Siemens Healthineers solutions. Provide regular updates and business reviews to customers, highlighting achievements and identifying areas for further optimization.
• Problem Solving & Escalation: Act as a point of contact for customer inquiries and challenges related to equipment usage and workflow integration. Efficiently resolve issues or escalate to appropriate internal teams (e.g., technical support, R&D) when necessary, ensuring timely and effective resolutions.
• Product Feedback & Innovation: Gather customer feedback on product performance, usability, and unmet needs. Advocate for customer requirements internally, contributing to product development and innovation cycles.
• Cross-Functional Collaboration: Work seamlessly with sales, service, clinical applications, and R&D teams to ensure a cohesive and positive customer experience.
• Best Practice Sharing: Facilitate the sharing of best practices and success stories among customers, fostering a community of engaged users.
Your qualifications and experience:
• Proven Radiography experience in Fixed C-Arms systems
• Excellent verbal and written communication skills.
• Willingness to travel 50% (most of your time will be home-based working).
• Motivated to acquire presentation and sales skills.
• Full Driving License
• Expertise in Siemens products and their technology is desirable but not compulsory
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
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