Job Description
London + International
A high-growth, founder-led premium beverage and wellness brand is seeking a Head of Operations to professionalise and scale a multi-site business across London and the GCC.
This is a newly created senior leadership role, sitting above an existing Ops Manager, designed to bring structure, discipline and commercial clarity to a brand entering its next phase of growth.
The Opportunity
The business has built a strong following through product quality, in-house production and a clear brand identity at the intersection of functional beverages and holistic wellness.
The next stage requires operational maturity.
You will partner closely with the founders to:
* Build scalable systems across multiple sites
* Strengthen gross margin, labour control and inventory discipline
* Formalise SOPs, training and reporting
* Professionalise the production kitchen as the engine behind every store
* Create the operational playbook for future expansion
This role is about turning founder energy into repeatable performance without diluting culture.
What We’re Looking For
You will bring:
* Multi-site hospitality or premium F&B operational leadership
* Strong understanding of unit economics, GP, labour %, waste and inventory
* Experience building SOPs and scalable training frameworks
* Comfort operating in founder-led, fast-moving environments
* A calm, structured leadership style with high standards and low ego
Experience with production kitchens, international exposure or supporting expansion is highly relevant.
What Success Looks Like
* Clear weekly and monthly reporting across sites
* Improved gross margin and labour discipline
* Reduced waste and stronger inventory control
* Standardised execution across locations
* Founders freed up from day-to-day firefighting to focus on growth
This is a hands-on leadership role for someone who wants to shape the operational backbone of a growing premium brand