Based in Normanton, the NDC is approximately 300,000 ft2 holding £10 million of inventory across over 10,000 SKU's. The NDC is a 24-hour operation. Role Specification To assist the Warehouse Leadership team with the day-to-day operation of the warehouse and be responsible for the operational management of a team within the warehouse, ensuring a safe and efficient operation in achieving business targets. You will provide regular leadership to the team and have responsibility for team delivery, monitoring any issues and responding in a proactive manner. You will ensure policies and procedures are followed, production targets/KPIs are achieved or exceeded, quality standards are met, and costs managed within budget. You will be required to cover the Shift Leaders role when applicable as part of your development and succession planning. Your Schedule: Mon-Fri, 06:00 - 14:00 Summary of Role Responsibilities Responsibility for the leadership of the team within your area of responsibility; supporting with leading, coaching and developing team members. Be a role model to your team in achieving results, raising performance levels and embedding continuous improvement to facilitate change and efficiency. Monitor and measure on operational KPIs and completing reports as required. Flagging any operational issues as required. Champion effective health and safety management within specific area and be a positive influence in driving a near miss culture, including compliance to all health & safety and environmental legislation. Investigate and record details of accidents, dangerous occurrences and near miss incidents. Report to HSE where applicable. Support the updating of risks assessments, safe systems of work and standard operating procedures, ensuring these are compliant with company standards. Assist in the development and improvement of working practices to ensure continuous improvement in operational performance. Ensure all required appraisals and training plans for operational teams is completed, recorded and updated on the training matrices. Responsibility for stock management procedure adherence and to ensure this compliant with WMS. To deputise in the absence of other management colleagues. Any other duties as and when required. Person Specification Qualifications and Experience Essential Knowledge and experience of a WMS controlled Warehouse. Leading and managing a team within a distribution or operational environment. Awareness of Health & Safety and Environmental legislation. Desirable Previous experience of Manhattan or equivalent warehouse management system. Skills and Abilities Leads by example, can be hands on if required, ensuring effective teamwork and communication. Excellent communication skills- written and verbal. Competent IT skills across the Microsoft Office package range e.g. Word, Excel, etc. Ability to work well within a team and take direction from different people and ability to manage conflicting priorities. Excellent time management and organisational skills. Good attention to detail. Disposition Proactive, self-starter, self-motivated. Articulate to all levels. High levels of common sense. High levels of integrity and honesty. Positive approach to change and good sense of humour. Calm disposition. Flexible and enthusiastic with a “can do” attitude. Resilient. Core Behaviours Collaboration & Teamwork Demonstrate a proactive interest in other areas and a positive attitude towards colleagues. Share and offer resources to help others deliver what is important to the organisation. Engage at a personal level and give carefully judged feedback in relation to specific challenges and issues. Help develop others. Team Leadership Take clear responsibility for leadership and set standards of behaviour. Pro-actively ensure others buy into the agreed agenda and align the interests of team members. Engage at a personal level and give carefully judged feedback in relation to specific challenges and issues. Create a climate that encourages individuals to pursue development opportunities and build the strength of the team. Trust team members and allow them the space to decide how they approach their work. Customer Focus Displays inclusive behaviour and values customer diversity Takes the opportunity when presented by service failure, as an opportunity to improve the processes and capabilities Utilises customer service level data as an advantage to increase customer experience Focus the Team with the responsibility to exceed customer expectations and reward when observing, “going the extra mile” Influencing Incorporates the view of others when establishing suitable outcomes and systemically thinks through the implications on the business and stakeholders Bases operational decisions on sound critical reasoning, shrewd judgement and where appropriate intuition supported by evidence Thinks through decisions from different angles, considering how others would apply them Able to analyse and present information to support decision making Publicly supports decisions once made Achieving Set challenging stretch goals up front and create realistic plans to achieve them Work relentlessly towards these goals, monitor progress and take corrective action to ensure success. Clear determination to deliver beyond expectations. Measure achievement constantly against internal and external benchmarks. Confidence Be willing to constructively and confidently give or receive challenges (relating to ideas, actions and behaviours) in the interests of the right outcome, even if it is uncomfortable for all parties involved. Be confident in your own ability and not be threatened by challenges Remain determined and optimistic even when faced with difficulty. Managing Self Understand the impact of your own emotions on performance and have short-term strategies for overcoming these. Have a strategy for addressing personal development gaps. Take responsibility for continuous self-learning. Thinking Make sense of new and unfamiliar data or situations by using or adapting theories, models, frameworks, industry knowledge or tends, best practice etc. Identify current and future issues and develop robust, well thought out solutions and implementation plans. Note: The responsibilities associated with this position are not limited to the above and may be modified at any time by the company.