Overview
The firm is seeking a professional and approachable Telephony Assistant to provide a full telephony support service across the business. Acting as the first point of contact for clients and third parties, the successful candidate will play a key role in delivering an excellent client experience and supporting the smooth day-to-day running of the firm. Full-time or part-time hours are available for this role.
Key Responsibilities
* Act as the first point of contact for clients and third parties during business hours.
* Operate the switchboard efficiently, ensuring calls are directed promptly to the appropriate person or department.
* Deliver excellent client care by handling enquiries with patience, professionalism, and a service-focused attitude.
* Record and relay accurate and detailed messages to relevant team members in a timely manner.
* Welcome clients and visitors to the office, ensuring they are attended to promptly and courteously.
* Maintain a good understanding of the firms services to confidently assist clients and direct enquiries.
* Provide general administrative and office support to the management team as required, including handling post and stationery.
Skills and Experience
* Excellent verbal communication skills, with the ability to listen and respond in a polite, professional, and helpful manner.
* Clear and accurate written communication, always maintaining a professional tone.
* Strong organisational skills with the ability to manage multiple tasks efficiently.
* Proficient in Microsoft Office applications and comfortable using case management systems (Proclaim experience beneficial).
* A positive, team-oriented attitude and willingness to contribute to a friendly, supportive working environment.
* Previous experience in a telephony, reception, or client service role within a professional environment is desirable.
Location and Working Arrangements
Full-time or part-time hours are available. The firm offers a supportive and collaborative working environment with opportunities for professional development.