Overview
Castore Stoke-On-Trent, England, United Kingdom
Join to apply for the Store Manager role at Castore.
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement. The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
Responsibilities
* Guide and coach the team to inspire a “customer first always” approach.
* Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
* Ensure that the team have the right training to deliver service expectations and that performance is managed in the moment with regular feedback.
* React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
* Drive service as the number 1 KPI and exploit opportunities to ensure customers are delighted with interactions.
* Work closely with the store team to ensure a smooth process for stock flow, returns, and achieving “All Sizes Out” targets.
* Maintain up-to-date training so the team delivers service expectations and receives ongoing feedback.
* Maintain adherence to company policies, procedures, and legal requirements; manage back-of-house operations including cash handling and delivery paperwork.
* Ensure health & safety policies are followed and escalate issues to Head Office as required.
* Support multi-channel developments and understand their commercial impact on the business.
Qualifications & Skills
* Ideally have worked within a supervisory or management role in a customer-facing environment.
* Retail exposure is beneficial.
* Ability to thrive in a sales-targeted environment.
* Outstanding written and verbal communication skills.
* Desire to use initiative to solve problems; proven leadership ability; decision-making; excellent interpersonal skills.
* Adaptable to change; time management; conflict resolution; excellent team player; mentorship; passion for the brand.
What We Offer
* Competitive salary
* An opportunity to work with global sporting partners
* A chance to build a career with a fast paced, high growth brand
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Sporting Goods Manufacturing
#J-18808-Ljbffr