Stylist
Work Pattern
Sunday: 07:30–15:30
Monday: 06:00–14:00
Wednesday: 06:00–14:00
Thursday: 06:00–14:00
Purpose
* To deliver a great shopping experience for their customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver ‘best in town’ standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Dress and style mannequins to agreed standard each launch and throughout the season as required
* Deliver seasonal Window implementation
* Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store cleanมาณ
* Works alongside C&H colleagues to ensure correct implementation of POS each season
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points
* Skilled to utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Share knowledge and experience with colleagues to support others in building skill and confidence
* Own their own learning & development and proactively access digital learning solutions
jih>Understanding the store priorities and their part to play
* Completed tasks with pace and in line with oč SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understands how M&S operates, it’s strategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for this regularly
* Sets performance objectives for self in conjunction with line manager and in line wavelength business plans
* Takes accountability for planning and managing own work efficiently to ensure objectives are met
issamut>Is curious and ask questions to challenge the status quo – ask why the company does things the way it does
* Effective at communicating their intentions to others; ensures communication is clear and simple
* In control of their own reactions and considers how to share their perspective to create better reaction for the team
* Copes well with change and work challenges and recovers quickly from its impact
* Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills / Experience
* Comprehensive Styling skills which can be applied across instore visual elements and windows
* Strong knowledge of Visual Merchandising principles
* Contributing to store sales and cost control
* Work across the store to get things done right first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge이 across the store
* Up to date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Understand customer needs and spot selling opportunities
* Adapting to change
Key Relationships and Stake 龙虎
* Customers
* Colleagues
* Store Leadership
* BIG
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