Marc Daniels is working with a rapidly growing infrastructure and services organisation based in London who are seeking a Billing Specialist to join their established team. The organisation delivers essential services to both residential and business customers and places strong emphasis on operational excellence, accountability, and continuous improvement.
Role Purpose
The Billing Specialist will play an important role within the Finance function, supporting the accurate and timely processing of customer billing, collections, and supplier payments.
The position covers both accounts receivable and accounts payable activities. It ensures that financial transactions are recorded correctly, queries and disputes are resolved efficiently, and internal and external stakeholders are supported to a high standard.
The role contributes directly to effective cash flow management, financial accuracy, and the maintenance of positive working relationships with customers, suppliers, and internal teams.
Key Interfaces
The Billing Specialist will interact with:
Customers across multiple service channels for invoicing, payments, and collections queries
Suppliers and service providers regarding invoices, payments, and reconciliations
Commercial and Sales teams to support order validation, billing adjustments, and contract changes
Operational and Delivery teams in relation to service status, completions, and terminations
Finance colleagues, including managers and senior specialists
Systems and IT support teams for finance system or CRM-related issues
Audit and compliance professionals during internal and external reviews
Other corporate functions such as HR, Legal, and Procurement where financial processes intersect
Key Accountabilities & Responsibilities
Ensure billing, receivables, and payables processes are completed accurately and in line with agreed deadlines and service levels
Provide a professional and responsive service to internal and external stakeholders
Process customer invoicing, supplier invoices, and purchase orders with strong attention to detail
Manage recurring payment collections and resolve failed or exception items promptly
Carry out credit control activities, following up outstanding balances using professional and effective communication
Prepare and execute supplier payment runs and reconcile supplier statements
Perform customer and supplier account reconciliations to maintain accurate ledgers
Monitor and manage shared inbox queries related to billing and payments, escalating where appropriate
Raise credit notes in line with internal approvals and support contract changes, renewals, and terminations
Support and mentor junior colleagues where required, encouraging collaboration and knowledge sharing
Produce routine reporting, including aged receivables and payables analysis, and support audits and ad hoc finance initiatives
Identify and suggest improvements to processes, controls, and ways of working to enhance accuracy and efficiency
Skills, Experience & Personal Attributes
Demonstrable experience across both accounts receivable and accounts payable functions
Strong understanding of end-to-end billing and payment processes, including credit control
High level of accuracy and attention to detail when working with financial data
Confidence using finance systems and CRM platforms, with strong Excel and Microsoft 365 skills
Good organisational skills and the ability to manage competing priorities effectively
Clear and professional communication skills when dealing with customers, suppliers, and internal teams
Proactive, solutions-focused approach to resolving issues and improving processes
Demonstrates integrity, reliability, and a customer-focused mindset
Comfortable working independently and as part of a team in a fast-paced environment
Desirable Experience or Qualifications
Experience with CRM or billing platforms
Finance-related qualification or relevant training
Experience in high-volume, contract-based, or subscription billing environments
This is a hybrid role working 2 day's a week in the office. You will enjoy flexible working and full training and support within the role.
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